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SPLITQUEST PRIVACY POLICY

Effective Date: April 18, 2025

1. INTRODUCTION

SPLITQUEST ("we," "our," or "us") is committed to protecting the privacy of users who access our PDF splitting and intelligent processing platform ("Service"). This Privacy Policy outlines how we collect, use, store, and protect user data. By using our Service, you agree to the practices described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Service.

2. INFORMATION WE COLLECT

We collect the following types of information:

2.1 Information You Provide

  • Account details: Name, email address, authentication credentials.
  • Payment information: Processed via third-party payment providers; SPLITQUEST does not store payment details.
  • Uploaded files: PDFs and other documents you submit for processing.

2.2 Information Collected Automatically

  • Usage data: Log data, device information, and interaction records.
  • IP addresses and browser type for security monitoring and fraud prevention.

2.3 Information from Third Parties

  • Payment processors for transaction verification.
  • Authentication providers for Multi-Factor Authentication (MFA) (if enabled by the user).

3. HOW WE USE YOUR INFORMATION

We use collected data to:

  • Provide, maintain, and improve our cloud-based document processing services.
  • Process and split PDF files based on user instructions.
  • Enable AI-powered intelligent processing for users who opt into the feature.
  • Ensure platform security, prevent fraud, and comply with legal obligations.
  • Communicate with users regarding updates, support, and security alerts.

4. DATA RETENTION POLICY

  • Uploaded files are stored for up to 3 days, after which they are automatically deleted.
  • Users can opt for immediate deletion after processing and downloading their files.
  • Account-related information is retained as long as necessary to provide services and comply with legal obligations.

5. DATA SECURITY

  • Files and personal data are encrypted in transit and at rest using AWS S3 security protocols.
  • SPLITQUEST employs firewalls, intrusion detection systems, and access controls to protect user data.
  • We do not sell or share user data with third parties for advertising purposes.

6. THIRD-PARTY SERVICES

  • SPLITQUEST integrates with Google Gemini AI for intelligent document processing (applicable only to users who opt in).
  • Payment transactions are processed by third-party providers, including Stripe and institutional banks, in compliance with PCI DSS standards.
  • We may use cloud service providers for hosting and security purposes.

7. USER CHOICES & RIGHTS

Users have the right to:

  • Access and download their stored data before automatic deletion.
  • Request deletion of account-related data.
  • Disable AI-powered features if they do not wish for their documents to be processed by AI.
  • Opt out of marketing communications at any time.

8. INTERNATIONAL DATA TRANSFERS

User data may be processed and stored in the United States and other jurisdictions. For users in the EU and other regions with data protection laws, we use Standard Contractual Clauses (SCCs) or similar mechanisms to safeguard international transfers of personal data.

9. COMPLIANCE & LEGAL DISCLOSURES

  • SPLITQUEST complies with applicable data protection laws, including GDPR and CCPA, where relevant.
  • If legally required, we may disclose user data in response to law enforcement requests or to protect our legal rights.
  • Enterprise users may request customized Data Processing Agreements (DPAs) for regulatory compliance.

10. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy periodically. Users will be notified of material changes via email or in-platform notifications.
  • Continued use of our Service after updates constitutes acceptance of the revised Privacy Policy.

11. CHILDREN’S PRIVACY

This service is not intended for use by individuals under the age of 13 (or 16 where applicable). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for prompt deletion.

12. CONTACT INFORMATION

For privacy-related inquiries or requests, contact us at: Info@SplitQuest.com

By using SPLITQUEST’s services, you acknowledge and agree to the terms outlined in this Privacy Policy.

SPLITQUEST PRIVACY POLICY

Effective Date: April 18, 2025

1. INTRODUCTION

SPLITQUEST ("we," "our," or "us") is committed to protecting the privacy of users who access our PDF splitting and intelligent processing platform ("Service"). This Privacy Policy outlines how we collect, use, store, and protect user data. By using our Service, you agree to the practices described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Service.

2. INFORMATION WE COLLECT

We collect the following types of information:

2.1 Information You Provide

  • Account details: Name, email address, authentication credentials.
  • Payment information: Processed via third-party payment providers; SPLITQUEST does not store payment details.
  • Uploaded files: PDFs and other documents you submit for processing.

2.2 Information Collected Automatically

  • Usage data: Log data, device information, and interaction records.
  • IP addresses and browser type for security monitoring and fraud prevention.

2.3 Information from Third Parties

  • Payment processors for transaction verification.
  • Authentication providers for Multi-Factor Authentication (MFA) (if enabled by the user).

3. HOW WE USE YOUR INFORMATION

We use collected data to:

  • Provide, maintain, and improve our cloud-based document processing services.
  • Process and split PDF files based on user instructions.
  • Enable AI-powered intelligent processing for users who opt into the feature.
  • Ensure platform security, prevent fraud, and comply with legal obligations.
  • Communicate with users regarding updates, support, and security alerts.

4. DATA RETENTION POLICY

  • Uploaded files are stored for up to 3 days, after which they are automatically deleted.
  • Users can opt for immediate deletion after processing and downloading their files.
  • Account-related information is retained as long as necessary to provide services and comply with legal obligations.

5. DATA SECURITY

  • Files and personal data are encrypted in transit and at rest using AWS S3 security protocols.
  • SPLITQUEST employs firewalls, intrusion detection systems, and access controls to protect user data.
  • We do not sell or share user data with third parties for advertising purposes.

6. THIRD-PARTY SERVICES

  • SPLITQUEST integrates with Google Gemini AI for intelligent document processing (applicable only to users who opt in).
  • Payment transactions are processed by third-party providers, including Stripe and institutional banks, in compliance with PCI DSS standards.
  • We may use cloud service providers for hosting and security purposes.

7. USER CHOICES & RIGHTS

Users have the right to:

  • Access and download their stored data before automatic deletion.
  • Request deletion of account-related data.
  • Disable AI-powered features if they do not wish for their documents to be processed by AI.
  • Opt out of marketing communications at any time.

8. INTERNATIONAL DATA TRANSFERS

User data may be processed and stored in the United States and other jurisdictions. For users in the EU and other regions with data protection laws, we use Standard Contractual Clauses (SCCs) or similar mechanisms to safeguard international transfers of personal data.

9. COMPLIANCE & LEGAL DISCLOSURES

  • SPLITQUEST complies with applicable data protection laws, including GDPR and CCPA, where relevant.
  • If legally required, we may disclose user data in response to law enforcement requests or to protect our legal rights.
  • Enterprise users may request customized Data Processing Agreements (DPAs) for regulatory compliance.

10. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy periodically. Users will be notified of material changes via email or in-platform notifications.
  • Continued use of our Service after updates constitutes acceptance of the revised Privacy Policy.

11. CHILDREN’S PRIVACY

This service is not intended for use by individuals under the age of 13 (or 16 where applicable). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for prompt deletion.

12. CONTACT INFORMATION

For privacy-related inquiries or requests, contact us at: Info@SplitQuest.com

By using SPLITQUEST’s services, you acknowledge and agree to the terms outlined in this Privacy Policy.